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      Mayo Clinic

      Essa empresa é sua?

      Entrevista do cargo de Patient Access Representative da empresa Mayo Clinic

      Pergunta de entrevista da empresa Mayo Clinic

      Entrevista para Patient Access Representative

      How do you handle someone who is angry about a bill?

      Respostas da entrevista

      Sigiloso

      6 de jan. de 2015

      Listen, be empathetic, and reflective. Discuss solutions

      3

      Sigiloso

      7 de set. de 2018

      Listen to their complaint and explain how the billing works. If there is some part of the billing issue that there is confusion about and how you can resolve it.

      3

      Sigiloso

      30 de jan. de 2020

      First try to calm the situation,, explain to her the breakdown of whatever he/she has been charged, secondly try and make a reasonable discount on the bill

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