At JPMorgan Chase, when working on complex mortgage modifications, I collaborated daily with our Internal Underwriting and Quality Control teams. We shared a goal of reducing 'kick-backs' (files sent back for errors). I would proactively meet with the underwriters to discuss new Regulatory Trends or updates in investor guidelines. By sharing my findings from the front-end files, we were able to refine our internal checklists, which reduced our processing time by 15%."