I do regret that you had such an unfavorable experience and truly appreciate your willingness to share your feedback with us. Please know that your feedback helps us to identify areas that we need to improve in and gives us an opportunity to use such feedback to coach our Managers to be more thorough and to ask questions that are relevant to both you and them in order to help identify a true fit for the needs of their individual stores.
I do hope that you will consider giving us another try and that your experience will be one that will be very different from your previous experience.
Thanks again.