Pergunta de entrevista da empresa NHS

How have I handled conflict

Respostas da entrevista

Sigiloso

27 de nov. de 2022

Clear and concise

2

Sigiloso

5 de dez. de 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Sigiloso

5 de dez. de 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Sigiloso

5 de dez. de 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Sigiloso

5 de dez. de 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Sigiloso

5 de dez. de 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.