Pergunta de entrevista da empresa Marriott International

How to solve problem if guest angry .

Respostas da entrevista

Sigiloso

17 de jun. de 2012

be patient,listen empathetically and solve the problem...apologize if the fault is at your side..

1

Sigiloso

12 de jun. de 2012

Ask sincere apologise and listen the guest problem and solve it with confident

1