Pergunta de entrevista da empresa ARS-Rescue Rooter
How would a representative differentiate between excellent and average customer calls.
Resposta da entrevista
Sigiloso
14 de abr. de 2017
An excellent call is when the customer is totally satisfied and pleased with the customer service experience. An average call is when the representative has a monotone response to the customer's needs because the representative is only there to get a paycheck. The latter is not proper service.