Pergunta de entrevista da empresa J. Crew
How would you handle a difficult customer?
Resposta da entrevista
Sigiloso
14 de mar. de 2016
I would ask what the problem is and understand how the customer is feeling. If it is something that I can handle, I would speak to the customer directly and help solve the problem. If it requires my manager, I would ask the the customer to please wait just a moment as I get my manager.