How would you handle a very upset client in the lobby?
Respostas da entrevista
Sigiloso
31 de ago. de 2017
Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy
Sigiloso
21 de mai. de 2020
Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer.