It being a question of simply how do you sell insurance I gave them the only answer that could be given which was play on their fears. What a weird world we live in when the company making the product could legitimately raise the price if they only raised the quality. All the tactics used in sales are nothing but a ploy to use human insecurities against them, all the while employing far too many people in a bid to confuse and overload. I can't believe people come in to the store and say they've done no research and don't know the simple tech involved in a washing machine etc. Sorry, didn't need to ramble on. Oversized businesses just say such contradicting things like they are trying to save money but employ far too many in management and take the money from those, most important people, on the front lines. Pay fewer more. expect more, and, wait for it........get more.