In three words, how would you describe yourself? What is the difference between a search engine and a web browser? What is your availability and if I was willing to work 12 - 14 hour days? Have I ever had any felonies/ misdemeanors? Have I ever used live chat/ email to respond to customers? The test at the hiring agency was 50 questions - most multiple choice. However, a lot of the questions were "check all that apply". So, some were a little tricky to answer. I had to construct an email as well as take a typing test.