The interview was over the phone, they will ask you about what you know about the company, your experiences.. Then they will call you back few days later if you are chosen for a face to face interview.

Meeting with Operations Manager and Head of Assistance followed by a competency test which took place after the meeting. The competency test was done in the training room, where you role played with setting up an email and taking information after receiving a call. Prior to the face to face meeting there was also a competency based online test that was sent via email which you had to pass first. This was following a brief telephone interview.