Large group and panel interview. They have a basket of questions written on pieces of paper which they send around the room and everyone grabs a question to answer. Afterward they give you a few minutes to “interview” the person next to you and you both will stand up and explain why they would be a good candidate to the panel. Incredibly nerve wrecking, but not a bad interview process when you think about it

Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans. Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time. Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans. Behavioral questions: More in-depth questions about your previous work experience. Example: "How do you prioritize tasks when dealing with multiple inquiries?" "Tell us about a time you had to adapt to a new policy or regulation in your job."