Phone call with recruiter, basic questions (walk me through your resume, why liberty mutual, why sales, etc). She told me right away that she would like to arrange an interview with a branch manager. Interview with manager was in person, lasted about an hour. Same sort of generic interview questions, be sure to have well though out answers before hand. After that, he went on to behavioral questions ("tell me about a time when..."). Overall, preparation is key to do well. Both recruiter and manager were super nice and both really loved it when I asked questions (go heavy on the questions for them).