There were three steps: an interview, a dispatcher test which tested my skills on whether or not I had adequate speed in dispatching, and another more intensive interview with executives looking to see whether or not I could accept the job.

Interview process consisted of a phone screening and two on-site interviews. There was a five-hour interview which consisted of a written and computerized exam involving emergency scenarios, multi-tasking, memory, and typing. Second-round interview was with hiring manager.