My first message was a denial letter via email. Then, 1 week later I got a follow up call asking am I still interested. My first interview was a swift phone interview just going over the same type of questions asked on the application. Second interview was scheduled immediately at the end of the call & was for 1 week after. I went to the main office and was asked to fill out a form and was taken to a back office and interviewed by 1 lady. She asked me questions like, "what would you do in this situation?" & I was given a few scenarios & was instructed to answer using the STAR format. (State the SITUATION, name the TASK I had to do in the situation, explain what ACTION I took to handle the situation, & tell what the RESULTS of my action were.) She then asked questions pertaining to my personality (which were easy), she took me to the floor and sat me down with a rep to listen in on a call & then asked me questions if I felt I could do the job. She asked questions about my schedule and what I would be open to & then thanked me for coming and said I to sit in the lobby. I waited about 15 min. before she came back and told me I was scheduled for the training class that would start the day after & asked me to fill out some forms online at the computer there in the office and printed my forms for the class. She explained starting wage, class hours, paid training, and welcomed me. The interviewer was very nice, classy, and laid back.