Interview process was not bad. At first, I found my manager very genuine and sweet. (I later found out otherwise.) She interviewed me and said she would call me back. A week or two went by and she never called so I called her. She told me that she would get back with me and once again did not. After two months I called again and she very nonchalantly said, "Oh yeah. You got the job. I meant to call you last week." Are you serious? Hiring process however was extremely difficult. The managers did not even understand how to operate the "hiring system" I guess. We had to call for help several times. I had to watch HOURS of film on how to sale, etc. They also stress signing customers up for cards which at first was very hard to handle for a new employee.