If you're shortlisted after submitting your job application, including the CV and cover letter, you will receive a phone call from the hiring manager. During this interview, the interviewer may ask questions about your background, experience, and qualifications. If you're through the initial screening and phone interview, then you'll be invited for an in-person interview. This interview may consist of behavioral assessments or situational judgment tests to evaluate candidates' soft skills, such as communication, teamwork, problem-solving, and conflict-resolution abilities. After the interviews are completed, reference checks are conducted to verify candidates' employment history, qualifications, and character.