Thank you for taking the time to provide your feedback on our interview process. We are continually looking to maintain a positive candidate experience and all input is appreciated as we evaluate our procedures! I'm glad to hear that you had a positive experience, and I wanted to take a moment to try to clear up those points that seemed to draw a little confusion. Regarding the PTO as OT, it sounds as if it may have been our "Flex-Time" policy that wasn't communicated well. Our flex-time policy allows our employees to take small chunks of time during the day, for appointments and other personal needs, and to make up that time later without having to use PTO. And, vice-versa, if an employee stays late to work on a task, they can take that small amount of time off to account for the time. Typically overtime is not necessary, as most tasks can be passed on to the following shift, or completed the following day. However, if true overtime were needed and approved ahead of time by a manager, it would be paid out appropriately. As far as our "Tier 1" and "Tier 2" designations... I believe the point about the job titles was that our support teams works together to meet all client needs. Our Tier 2 support staff will work on the more complex issues as escalated by Tier 1 team members, however, that does not mean that Tier 2 employees do not work on the less complex issues as well. I hope that I was able to help with any questions you were left with following your interview with us. If you have any further questions or would like out to discuss your experience further, please feel free to reach out to us at careers@milesit.com. Thank you for the time you invested in applying with us and we wish you the best in your job search.