After applying for the internship on Nordstrom's website and answering a lengthy behavioral survey, I received an email for a phone interview. The phone interview was with an employee in HR and was high level and more like an easy conversation and than a typical interview. My next interview was in person with two people in the store, the HR manager, and an HR employee. The first interview was very situational and behavior-based. Since it was my first dabble in retail, we didn't talk about my past jobs at all, with the exception of me using past experience to answer the behavior questions. I was asked numerous times in different ways how I felt about working on commission and being in sales. They look for enthusiastic responses and a candidate who is driven to work hard and earn more money. I was called back the next day with an offer, which was followed by an email and I accepted. Definitely wear a professional interview outfit since many departments in the store wear professional clothing every day and it is better to err on the side of being conservative if you don't know the area you may be interviewing for.