How do you handle and prioritize incoming support tickets or requests from users? Can you explain your experience in troubleshooting application issues and resolving them effectively? What tools or technologies have you used to monitor and analyze application performance? How do you ensure timely and accurate communication with users regarding the status and progress of their support tickets? Can you describe your approach to documenting and maintaining knowledge base articles or support documentation? Have you worked with incident management processes, and if so, how do you handle critical incidents and minimize downtime? Can you share an example of a complex application issue you resolved and the steps you took to diagnose and resolve it? How do you collaborate with cross-functional teams, such as developers or system administrators, to resolve application-related issues? Can you explain your experience in deploying application updates or patches and ensuring minimal disruption to users? How do you stay updated with the latest technologies and trends in application support to enhance your skills and knowledge?