The process follows the WHO interview structure with a phone screening followed by a regular interview with the Hiring Manager and a final focus interview.
The process was pleasant up until the focus interview, which was very underwhelming and left me with a bad taste in my mouth after one of the three interviewers made a culturally insensitive question about my racial heritage, claiming I can't be REALLY Argentinian if I don't have Italian ancestry (the individual who made this comment is Italian). As someone who has indigenous ancestry I found this comment, right at the beginning of the interview, to be quite upsetting and left me out of place for the entire meeting. Even if it was intented as a joke, which I don't know, this was quite an ignorant and insensitive comment to make.
For this final interview I was expecting a practical approach with business cases and an action-oriented scenarios. Instead I received very standard questions that I had found myself before the meeting by literally googling "Focus interview questions" (see below for questions asked).
After only 20 of the 45 scheduled minutes the interviewers were out of questions, although this might have also been caused by a decision that I was not a good fit in which case I would understand it, although nothing was communicated to me at that time. However, the meeting gave me the impression that it had not been prepared as it lacked any sort of structure.
The company seems like an adequate (but very stressful for client-focused roles) place to work and has a real "Work-from-anywhere" policy which is great. However, it also felt very bureaucratic and chaotic in its growth approach.
The process took 5 weeks and 24 hours after the focus interview I received a generic message from the recruiter that did not contain any feedback, something I have come to expect after reaching the final stage of a process for a Senior position. An offer to provide my feedback on the interview process to the recruiter via email was left unreplied, hence my public review here on Glassdoor.