I answered I am a permanent resident. I have GC-EAD. He asked when it ends. I answered. He said what happens after. I said I will pay for 500 you get a new one. He asked and then. I said it continues. Because I had an approval letter and I named the form name. I said my details. He says I do not understand and I say loudly. He said do not shout at me. He said he does not understand me. I spelled the word. I said do you know the word and mean he said yes. But Al is again saying do not talk loudly. I understand he is not the right person to talk to.