It is pretty straightforward. 3 different stages, 1st one showcasing your customer service skills, 2nd for you team work and leadership skills and the last one more over focusing on your listening and grasping skills.

It was a group interview. Before the interview you had to prepare a task that involved giving different costumers recommendations for their day at the museum and present to everyone. Then a short addition test to see if you could work the register, and finally a small group task where you decide who would handle what crisis and how as they arise.