Applied online. Received an e-mail later that day wanting a phone interview. Phone interview was pretty standard. About 20 minutes. Got an e-mail saying they wanted me to come in for an in-person interview. It was a lot of regurgitation from the phone call. Had 2 sessions each with 2 people. Then there was a writing sample where they asked a variety of questions ranging from hypothetical CSR questions to silly questions. Offered a position two days later.

It was a pretty lengthy interview process with several rounds, with one including a writing session. The rounds were phone interview, one on one with writing quiz, and then a panel interview. All on 3 separate days.