There're 5 steps, a lot of people said it's difficult, but I think it's easy because you get clear instructions for each step, just take your time and you will make it through. I made it to step 4. But step 4(sales demo) is a little bit tricky, it's not difficult, it's just the way it's been programmed and the expectation from Smartly you must understand before taking this step. Everyone is expected to behave similarly to the book they provide you, regardless of your previous experience. Here's an example, a client interested in your solution via your cold email and have no idea how you can help them, and hope you convince them to start a trial, and they expect you to gather information and qualify needs on-site, and match each needs to product feature to win a deal. HOWEVER, in reality, it's not going to work, from my previous knowledge, no single client would meet you without knowing who you are and what you can offer, why you're different. Once client agreed sitting in the meeting, it means they must at least know what you do and offer, and you better quickly explain further on why you're different, the biggest advantage and by how. If you don't go their way, you fail. This is not a sales simulation, it's a show, and you're expected to behave exatly the way, the order they wish to see. Furthermore, for anyone doing sales, this is not a science formula, as long as it gets to people skills, it's all about making sense, don't let the scripts in your mind refrain yourself. So for whoever is about to take step 4, take my advice, pretend you're intern, do what they expect to see, don't use your previous experiences. Finally, I personally think Smartly overall is a good company and doing something different and valuable, but your step 4 really makes no sense, especially for business roles.