The interview process was very long, with 5 interviews total + a case study. 1. The first interview was with the Support Lead. 2. The second interview was with the HR Manager 3. The third interview was with the Co-Founder 4. The fourth interview was a panel interview with the interim manager of the team, along with someone working in the same role. 5. Final interview was with the CCO. I initially interviewed for the role with the description that it would be very support-oriented, with the possibility of a high volume of tickets. This is something I am more than comfortable with because I've done it before. However, during my interview process, I was told that the role I was applying for would change based on my candidate profile and that they might instead offer me a more elevated role, simply based on our conversations. It was going to be a more strategic and operationally oriented version with maybe even a title change. Needless to say, that didn't happen. In fact, the feedback I received was that I was basically TOO strategically and operationally oriented, and they were specifically looking for just a queue/ticket taker. They weren't looking for someone who had any goals or ambitions beyond being in Support; they wanted someone who was happy to stay in a ticket-taking-only role for the long haul. I found this feedback especially puzzling, especially because their values page and the conversations I had with the team that they were specifically not looking for someone who was going to be a ticket/queue taker and that they were looking for someone who could think in a strategic and operational sense, since the role I was interviewing for was a founding role for the team. It felt like they weren't being entirely honest with me, given these contradictions. The whole process seemed very confusing, and it didn't seem like the company actually knew what they were looking for. This clearly demonstrates a lack of alignment between their leadership when they can't even seem to pin down the candidate profile they are looking for and change mid interview process only to say, wait no, we were looking for just another ticket taker. Seems like a very cool and valuable service they provide, but I don't see long-term success for this organization if they can't even agree on simple things like a role expectation for a job they posted.