Telephone interview - consisting of a friendly discussion among general review of IT skills & interview esque questions. Face to face interview - prompt follow up from initial moment of contact consisting of an assessment & again general interview questions meanwhile testing your listening skills. Decision - again very prompt follow up, always knowing where you are in the process, very friendly hiring team to assist you with required paperwork and questions you should have, should you be offered a role.

A lot of Customer service based competency questions Employer requires to give examples of scenarios from previous customer service experience Also Email writing excursive is included as tickets can range from Call to Email or Chat modality