Thank you for interviewing with us, we are sorry you felt it was a negative experience. However, we were surprised to read that are CEO was rude to you as he is usually a rather polite American! We were also surprised to read that you underwent a phone call interview, as we never give those! Perhaps you are mistaking a phone interview with the recruitment agency with which we advertised? All interviews are done at our office and face-to-face. We hold all interviews in a medium-sized, bright, formal conference room which overlooks a prestigious Mayfair street, and certainly not in any ‘box room.’ We apologise for a lack of sufficient materials – we try to make sure all materials are there and ready to go for all job candidates, and usually they are! This could have been a case of human error.