Applied online then after about two weeks got a call from a manger inviting to an interview. The whole process from application online to induction took a little over a month. I was nervous but the interview turned out to be better than I expected. You just have to come with a positive attitude and be active. Be yourself but try to naturally stand out by being a leader and showing interest in the job and showing positive attitude and determination. It was a group interview with 4 other people. We checked in and waited in the staff kitchen for all the candidates then the managers took us separately for an individual interview and asked regular competence questions and about experience, preferred job and we filled in availability sheets. Even if you've not dealt with the situation in the question , make one up just make it believable because they can give you follow up questions. Make one up and show your focus towards customers. The best practice would be to prepare answers before hand from the example questions people leave here. Got a job as a Customer Assistant - Replenishment for the same amount of hours I applied.