Pergunta de entrevista da empresa TP
Three modes of interview testing. 1. Psychometric, Logic testing, Operating System skills testing, Web-browser skills and typing speed testing 2. Scenario-based testing, i.e. You're presented with a problem and you have to guide customer through to resolution of problem 3. One-on-One interview - Basic questions asked at this stage, availability to work based on roster, if you need any leave 3-6 months from start of employment, do you have a car available, any questions that the candidate has about the role
Resposta da entrevista
Sigiloso
1. For psychometric testing, they are looking for people who like learning new concepts and challenging themselves. For the role that I'm doing currently, they are looking for technology nerds. So advice is practice your logic testing by doing online quizzes. I found this stage quite challenging as I am not one for logic quizzes. 2. Scenario-based testing is all about understanding the scenario, viewing a PC screen and guiding the 'acting' customer through to solve a problem. Although I thought this will be the most difficult stage, to my surprise I found this to be easier than I initially feared. 3. One-on-One interview - Extremely straight forward as these were very basic questions. I actually did a fair bit of preparation for this stage of the process but ended up being really easy. Overall, advice I would provide is research and prepare yourself for the customer service you're going to be providing support for during the actual role. For example, if you are providing customer support for Samsung Android phones, know the product well in terms of the latest models in the market, its technical specs.