When I dropped off my application that I downloaded online in person, a manager (or "mate") pulled me aside for a very casual, brief 3 question interview. They called me a week later to schedule a real sit-down one-on-one interview. This one lasted perhaps 15 minutes. It was mainly about customer service and to see how familiar you were with the idea of the store. They like to see people who are enthusiastic about the store and knowledgable about the products (if you are familiar with gluten free or vegan diets, be sure to mention this and that you'd love to give customers food recommendations). They also like people who are able to work as a team. They called me back about a week later and said that they liked me but they had other crew members trying to transfer from another store and had to prioritize giving the position to them instead, but they'd keep me on file for when more spaces opened up. About 3-4 months later, they offered me a position and I accepted.