I had applied for AD Trainee. I submitted app and within a week received a phone call from an out of state recruiter. I put in a for a position that was about 5 hours from me (willing to relocate). I have no insurance experience but have a customer service background and insurance license so I did not have a deep phone interview. She went over salary and where to be for interview. Plan for 15-20 minutes to get parking and get into room where you need to be. They scheduled me out about a week from phone call for assessments. E-mail states they start at 8:30, they start at 8:30. All the applicants meet in one room and all of you go into testing at one time. If you’re not there when proctor pulls group, you’ve missed it. Testing lasts 4-5 hours. ***Letter Writing-This is the main test and the first one given, speaking to other candidates they had friends that were experienced adjusters and the letter X’d them. You have 15 minutes to write a letter to an angry customer that had a denial (I wish someone put this up here, would have helped me make it through). I missed this one. PRACTICE! *Math-Simple all basic calculator *Personality-choose 1-5 agree or disagree---go extreme, either you really agree or you disagree. Use neutral sparingly. *Listening-you hear recorded phone calls, write down as much as possible during calls, phone numbers, vehicles, address, street names, license plates, fax numbers, names, you’ll need it to answer questions. *Reading comprehension test *Sentence structure test-Is this a sentence, type stuff. I missed the first test and did not get to proceed to a hiring manager. Now the kicker is, the proctor knows you’ve failed but yes, you will continue going through all the testing, you will not know until the end. I had employee evaluations, employer reference letters (all ready for hiring manager) I prepped for interview, I incurred hotel costs, fuel costs, (In addition, I thought going out and getting license on my own would show some initiative) but one of those things…you fail a test, you do not pass go. No exceptions made. I've heard after this, you'll have 2 other rounds of in person interviews (same day) centered around STAR method. Only positive, in case you ever reapply to Travelers, you know what to expect. Proctor is apologetic about it but still hurts. Good luck!