many layered process, first there is the online application and test, you wait for them to call you and set up the group interview and test, back ground check follows and after that you have a personal 1 on two interview with 2 of the mid level managers where the access your ability to handle the stress of dealing with the public while operating a 40ft vehicle in traffic, you then wait for a job offer and go and take a drug test. This all took 3 to 4 months from start to finish