I applied online, within a week i was told to do a video interview via an app, i was asked 5 questions, 2 days later i was told to prepare for a face-to-face interview which consisted of a presentation, role-play and verbal interview, i was told 2 days later i had passed the interview stages and was told i'd receive a call on the following monday after they had communicated to the store manager in my area and then they'd formally offer me the job, it's been 2-3 days since the monday they told me i'd receive a call, i've tried calling them directly and it has been put through to answer phone, i'm still hopeful but it's clearly going nowhere.

focus on your customer service, sales skills, and alignment with their values, asking about handling difficult customers, meeting targets, teamwork, and improving experiences, often using behavioral questions like "Tell me about a time..." requiring STAR method answers (Situation, Task, Action, Result). Expect questions about your past experiences, goals, why Vodafone, and scenarios demonstrating handling upset customers or achieving KPIs.