I answered, “Yes, when I worked at Walgreens, there was a secret button to push when suspected shop-lifters were in the store. One night, the Mgr./Team Leader asked my to press it. It prompted a conflict from the customer(s) because they felt discriminated against.” I mentioned that I, along with a few other associates, have suggested a system that does not cause an alert over the loudspeaker system for other customers to hear. The advice was taken at the corporate level and implemented across all national stores.