Initial phone interview; then, in person interview with 3-4 current employees, including Management, Project Manager peers and other Departmental Leads within the specific Wells Fargo department being applied to. The interview was a comfortable and a polite process. There was a specific reference to expected professional conduct within that particular department's parameters; i.e. would you escalate immediately to Senior Management at 3:59 am in the morning?

Tell me about a time you made a mistake and how you recovered from it.