1. Learning agility 2. Adaptability and Minimum Supervision: I was assigned multiple managers in one year. Each had very different management styles and expectations of me. I was able to adjust my support and training approach to meet each of their support mannerisms. 3. Written communication skill evident in my reporting, helpdesk ticket daily updates, Knowledge Base Articles, community blogs, client and management correspondence outside of ticketing system. 4. Verbal communication skills evident in Web ex training, product presentations, managing conflict between client demands and the language barriers/expectation of our offshore engineers, sympathetic conflict resolution for customers, active listening, Support engineer meeting participation.