We can help with patient satisfaction by being present, showing no matter your title you genuinely have a concern for the patients well being, the cleanliness of their room and ensuring the patient overall experience is better than they expected. As leaders making sure our staff follows the EVS standards embedding into the staff memory what we do has an impact what we do matters. Being upbeat and positive is sometimes what a patient needs the fact that they are in the hospital probably isn’t the most positive experience teaching the staff that they can change a patient experience is most important.