What do you know about Medallia?
Sigiloso
The is challenging because the website (and new hires) can only tell you so much about a company. What Medallia does isn't well-known in the Silicon Valley where consumer-facing apps/products overshadow enterprise software. I knew, however, that Medallia aligned with trends I'm passionate about: growing consumer power, increasing focus on the consumer experience and customer feedback, and social, mobile, analytics, and cloud. What I learned throughout the interview process: Medallia is an enterprise software company (cloud) that helps companies improve customer experiences by capturing feedback (social: think Yelp and TripAdvisor APIs; mobile: think surveys). Medallia helps companies gather and then make sense of that feedback through their browser and mobile products (analytics: think online dashboards, text analytics, graphs, charts). Users of Medallia's products span from store or regional managers, all the way up to VPs of Customer Experience.