What systems did I use. Pretty much regular workforce analyst questions. Questions about my experience in managing call real time, experience with IEX,, Excel , Adhoc Reporting, CMS Supervisor. I have also conducted a 1:1 interview with a workforce analyst employee and ask them to just talk to me about WFM and what they have done in the past to see if they are know what they are talking about.
Sigiloso
I answered the questions very easily because I had experience in all areas, The actual team does not know about much about workforce management,