I’ve been involved in insurance claims from multiple angles—filing them, tracking them, explaining policies, and following up with adjusters. At First Bank, I supported both auto and life insurance claims. For instance, I once assisted a customer who had an urgent medical claim for a dependent. The documents were incomplete, so I coordinated directly with their hospital and our internal claims team to speed things up. That proactive follow-up helped us get it approved in record time. Claims work requires attention to detail, empathy, and persistence—and I’ve built all three through years of hands-on experience.