Essa empresa é sua?
Why do you want to work for Safeway?
Sigiloso
The hallmark of all customer service is meeting expectations, and then exceeding them with a commitment to excellence. The customer wants you to meet their expectations of service, that this can only be achieved if you, as leader, are ensuring this. You are always observing, correcting, coaching, this proper way of service. You must instill in your crew the understanding that we are honored that you the customer selected us to serve you. That this translates to a desire to be a customer advocate. That this advocacy is a charge to do your utmost to ensure the best service, price and outcome. That service is in the end expectations, meeting them or if need be resetting the expectations so the customer is kept informed of the expected time of completion or outcome. That issues arising from insurance, out of stock, or any delay that needs to be communicated to the customer. This communication to customer is critical in resetting expectations which ensure the desired outcome of a happy customer.