Thank you for taking the time to share your experience during our interview process at Xendit. We greatly value feedback from candidates, whether it's positive or, in this case, critical. We understand that your time is valuable, and we sincerely apologize for any inconvenience caused during your interview journey. We appreciate your transparency in highlighting your concerns about the trial day as a part of our interview process. It's our intention to ensure that every candidate has a meaningful experience when interacting with us, and we deeply regret that your experience did not meet your expectations or align with our goals. Rest assured, we take your feedback seriously, and we want to make things right. We would love the opportunity to connect with you personally to better understand the specifics of your experience and to identify areas where we can improve our process. Please know that we are committed to enhancing the candidate experience and continually refining our interview procedures. If you're willing, we invite you to have a conversation with us so that we can gather more insights and take appropriate action to address your concerns. You can reach out to Sandy Kurnia at sandy@xendit.co and we'll be more than happy to arrange a time for a discussion that works for you. Once again, we genuinely appreciate your feedback. It's through feedback like yours that we can grow and create a better experience for all future candidates. Warm regards, Xendit

Hello, Thank you for taking the time to share your thoughts on our interview process. We deeply value all feedback as it helps us reflect on and refine our practices. We’re truly sorry to hear that your experience with our process, particularly during the trial period, was not as smooth and positive as we aim to provide. We understand that the length of the process and the cultural challenges you observed during the trial period were concerning. The trial is meant to provide insight into our work environment, and it’s disappointing to hear that it highlighted issues such as team disagreements and negative communication. This is certainly not the culture we strive to cultivate at Xendit, and your feedback sheds light on areas where we need to make improvements to create a more positive and supportive environment. We would love the opportunity to connect with you directly to learn more about your experience and discuss how we can enhance both our interview process and workplace culture. If you’re open to a conversation, please feel free to reach out to us at careers@xendit.co, and we will be happy to arrange a time that works for you. Once again, we genuinely appreciate your feedback. It’s through insights like yours that we can continue to grow and improve. Warm regards, Xendit