I’m best at difficult situations. Difficult situations usually stem from someone that feeling appreciated or loved. That’s why people get angry and shout because they feel that void of attention. The whole idea is to never allow things to get that way. The property has a system. People come to the property, they’re tired but also excited to be there and they all just want to get to their rooms take a break, regroup, and get going again, start their adventure. So if that transition from the shuttle to their room is seamless and they are cater to along the way there should be no flareups. If there is, every team member Hass to be equipped with solutions. First of which, is to bring down the tension, Get everybody on the same level and start problem solving from there.