Pergunta de entrevista da empresa NiCE

question about IT Infrastructure toplogy, terms ITIL any IT implementation knowledge and experience, explain anyone recently completed what was your role any documentation experience & format, standard any IT certifications Scenerio based questions including lot of issues, troubleshooting steps taken. communication sklills test like e-mail skills there is a mojor issue and no one to contact as out of hours so how you can proceed to troubleshoot, explain its procedure from start to end.