standard basic generic questions, "How would you handle an irate customer?" "How would you organize your desktop?" "What would you do if you didn't know an answer to a question?" "How would you handle a difficult situation?" "Give me a time that you were NOT able to help a customer, and what could you have done differently?" "What would you do if you didn't agree with feedback from a manager?" "Give me a time that you had to work under pressure and how were you able to succeed?" "How would you adjust to a sudden change at work, like a new database or taking on someone else's job responsibilities?"