At Motion Trailer Worx, this position offers competitive compensation, including base salary plus bonus eligibility, as well as benefits such as health insurance, retirement plan, and paid time off.

Job Summary:

The Parts and Service Supervisor is responsible for driving parts & service sales, margin and productivity goals; training and directing Service Technicians; providing a great customer service experience while servicing, repairing trailers and installing towing systems, and other related products; ensuring that parts and supplies are ordered, received and cycle counted; managing the service process and systems.

Supervisory Responsibilities:

• Lead the parts & service team in meeting and exceeding parts & service revenue and margin goals.
• Partner with Store Manager to recruit, interview, hire, and train newly hired department staff.
• Trains new employees in the company’s customer service policies, procedures, and best practices.
• Follow company directives, policies and procedures for inventory control, supply purchasing, labor and other controllable expenses
• Create a culture of safety
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive.
• Partner with Store Manager to drive accountability around performance, results and processes.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and provide helpful and accurate information on products or services.
• Confer with customers to create quotes, write work orders, recommend/sell parts.
• Supervise, train and coach Lot and Service Technicians
• Schedule service jobs with the goal of maximizing productivity and customer satisfaction
• Perform service work on new and used trailers, and trailer tow vehicles when necessary.
• Complete service paperwork or computer system entry completely and timely.
• Perform multi-point inspections to assess customer’s service and parts needs.
• Help customers hook up trailers. Performs visual safety inspection (lights, safety chain, decking etc.)
• Manage the Warranty process by responding to warranty calls and emails.
• Issue parts requests, initiate returned goods, coordinate shipping/delivery to applicable locations.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Ability to solve problems, meet customer needs, and flexibility and adaption to change.
• Direct experience/knowledge with trailers.
• Ability to operate Forklifts.

Education and Experience:

• High School Diploma or equivalent (GED)
• Three - five years of experience in a Parts/Services department

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Lifting, standing, bending, or reaching, is required.
• Must be able to lift up to seventy (70) pounds at times.

If you are a driven, customer service-oriented individual with a passion for sales and growth, we would love to hear from you.

Qualified candidates may also visit our website and apply at: www.mtxtrailer.com

We are an equal opportunity employer.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Glen Allen, VA 23059: Relocate before starting work (Required)

Work Location: In person