Customer Service Advisor – Courier & Logistics
Location: Bristol
Job Type: Full-time, Permanent

Hours: Monday to Friday, 08:00 to 17:00 or 09:00 – 18:00

About Priority Express

Priority Express is part of the award-winning APC Overnight network, with over 100 depots nationwide. Operating from Bristol, Bath, and Cardiff, we provide a full range of same day, overnight, and international delivery services.

As a well-established and ambitious regional business, we pride ourselves on delivering high service standards and building strong, long-term relationships with our customers.

The Role

We are looking for a Customer Service Advisor to join our busy Bristol-based team. Reporting to the Customer Services Manager, you will play a key role in ensuring excellent service delivery, maintaining strong customer relationships, and supporting the smooth operation of our courier services.

This role is ideal for someone with experience in a fast-paced, business-to-business customer service environment who enjoys problem-solving and delivering a high standard of communication.

Key Responsibilities

• Handling inbound calls from customers, depots, and drivers
• Providing quotations to both existing and prospective customers
• Identifying customer requirements and recommending appropriate services
• Booking collections and deliveries over the telephone
• Managing customer queries and escalating issues where required
• Liaising closely with the operations team to maintain service performance
• Coordinating with external service providers

About You

We are looking for someone who is organised, proactive, and committed to delivering excellent customer service at all times.

You will have:

• Previous experience in a telephone-based customer service role (B2B preferred)
• Strong communication skills, both phone and email
• A confident and professional manner
• Good problem-solving ability and attention to detail
• The ability to work both independently and as part of a team
• Strong organisational skills with the ability to prioritise and multitask
• Good IT skills and confidence in learning new systems
• Experience with Microsoft Office applications

Experience and Qualifications

• Minimum 2 years’ experience in customer service (B2B essential)
• Experience within the courier, logistics, or parcels industry is advantageous
• GCSEs in English and Maths (Grade C/4 or above) preferred
• Customer service qualifications are beneficial but not essential

Pay: £28,730.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Transport links

Experience:

• Customer Service: 2 years (required)
• Courier or Logistics: 2 years (preferred)

Work Location: In person