Global Operations

Search Operations Quality Assurance Analyst - Spanish Speaking

Location
:

Sao Paulo

Employment Type
:

Regular

Job Code
:

A79533A

Responsibilities

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Content that the position interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

• Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases.
• Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
• Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
• Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
• Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.
• Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.)
• Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localisation, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

Please submit your CV in English.

Qualifications

Minimum Qualifications

• Proficiency in Spanish and English is required to collaborate with global partners, including cross functional teams based in Spanish-speaking regions. These interactions include leading and participating in meetings that are conducted in Spanish as well as corresponding in chat or emails.
• knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• QA, moderation, Ai annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
• Familiarity with online shopping-related businesses and search trends is desirable.
• Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request