Job Summary

We are seeking a motivated and customer-focused Sales & Administration Assistant to join our self-storage facility team. The successful candidate will be responsible for driving sales, assisting customers with storage solutions, managing administrative tasks, and ensuring the smooth day-to-day operation of the facility. This role combines customer service, sales, and office administration responsibilities in a fast-paced environment.

Duties

Sales & Customer Service

• Welcome customers in person, by phone, and via email.
• Identify customer storage needs and recommend suitable unit sizes and services.
• Conduct facility tours and explain storage options, pricing, and terms.
• Convert enquiries into rentals and achieve occupancy targets.
• Promote additional products and services, including packaging materials, insurance, and moving supplies.
• Follow up on leads and maintain customer relationships to maximize occupancy.

Administration

• Process rental agreements, payments, and customer documentation.
• Maintain accurate customer records and update the storage management system.
• Handle invoicing, receipts, and basic cash reconciliation.
• Prepare reports on occupancy, sales performance, and customer enquiries.
• Manage filing, correspondence, and general office administration.
• Ensure compliance with company policies and data protection requirements.

Facility Operations

• Conduct routine inspections of storage units and facility grounds.
• Monitor security procedures and report maintenance issues.
• Assist with unit availability management and move-in/move-out processes.
• Coordinate with contractors and service providers when required.
• Maintain a clean, professional, and welcoming facility environment.

Experience
Essential

• Previous experience in sales, customer service, or administration.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Competent in Microsoft Office applications and CRM/management systems.
• Ability to work independently and as part of a team.
• Professional, friendly, and customer-focused approach.

Desirable

• Experience in the self-storage, property, retail, or service industry.
• Knowledge of sales techniques and lead conversion.

Key Competencies

• Sales and negotiation skills
• Customer relationship management
• Attention to detail
• Problem-solving ability
• Administrative efficiency
• Teamwork and collaboration
• Reliability and accountability
• Working Conditions
• Full-time position available.
• Will require occasional Saturday work
• Primarily office-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions

Performance Measures

• Occupancy and sales targets achieved.
• Lead conversion rates.
• Customer satisfaction scores and feedback.
• Accuracy of administrative records.
• Compliance with operational and security procedures.

Reports To: Facility Manager /Operations Director
Location: Mainly Melksham but may need to do customer viewings in Calne and Chippenham and cover Salisbury (expenses to be covered)
Salary: Based on experience + potential commission/bonus structure

• Will require occasional Saturday work
• Primarily office-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Experience:

• Organisational skills: 2 years (required)
• Customer service: 2 years (required)
• Admin: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person